Collect evidence before changing the miner

VNISH support and troubleshooting checklist

This hub provides self-service guidance, not vendor support. The checklist below helps isolate common install and recovery problems without guessing.

Before troubleshooting

Record the full miner model and serial-family label.
Identify the control board and cooling type.
Record the current firmware build and install method.
Save screenshots and kernel/system logs.
Verify the package package information.

Do not

Flash another model's package to test whether it works.
Power-cycle repeatedly during a write operation.
Roll out a workaround to the whole farm first.
Expose the miner web UI or SSH to the internet.
Assume rollback preserves warranty or settings.

Choose a troubleshooting path

Board not identifiedStart with the control-board guide Install is rejectedReview the stock-build pre-flight check VOU cannot find a minerCheck LAN, credentials and package integrity Miner will not boot normallyPrepare rollback or recovery Planning a first installFollow the staged install guide File origin is uncertainStop and verify the download

Information to include when requesting help

Provide the exact model, control-board type, cooling type, stock and target build, installation method, relevant log excerpt, LED behaviour, network reachability and what recovery steps have already been attempted. Remove passwords, pool credentials, private IP inventories and wallet-related secrets before sharing logs.